Introduction

Microsoft Intune is a cloud-based service that allows you to manage and secure your organization’s devices, apps, and data. Intune can help you to:

• Enrol and configure devices with policies and settings.
• Deploy and update apps and software.
• Protect devices and data with encryption, remote wipe, and conditional access.
• Monitor and report on device compliance and health.

However, like any complex system, Intune can sometimes encounter issues and errors that affect its functionality and performance. These issues can range from minor glitches to major problems that prevent you from managing your devices or accessing your data.

In this blog post, we will cover some of the most common Intune issues and errors and provide you with some tips and resources on how to troubleshoot them. Whether you are an IT admin or an end user, this guide will help you to resolve Intune problems quickly and effectively.

Common Intune Issues and Errors

Intune issues and errors can be categorized into four main areas: enrolment, configuration, app deployment, and device management. We will discuss each of these areas in detail and provide some examples of common issues and errors that you might encounter.

Enrolment Issues and Errors

Enrolment is the process of registering a device with Intune and installing the Intune agent or profile on it. Enrolment allows you to manage and secure the device with Intune policies and settings. Enrolment can be done by the IT admin or the end user, depending on the enrolment method and the device ownership.

Some of the common enrolment issues and errors are:

• Device not found or not supported: This means that the device is either not compatible with Intune, not registered with Azure Active Directory (AAD), or not enrolled with Intune. To resolve this issue, you need to check the device requirements, the AAD device registration status, and the Intune enrolment status.
• Enrolment failed or blocked: This means that the device could not enrol with Intune due to a network error, a policy conflict, a device limit, or a compliance issue. To resolve this issue, you need to check the network connectivity, the enrolment restrictions, the device limit, and the compliance policies.
• Enrolment profile not installed or removed: This means that the device did not install or removed the Intune profile that contains the settings and certificates for enrolment. To resolve this issue, you need to check the profile installation status, the profile removal status, and the profile assignment.

For more information on how to troubleshoot enrolment issues and errors, you can refer to the following link:

• Troubleshooting Windows device enrollment problems in Intune – Intune | Microsoft Learn

Configuration Issues and Errors

Configuration is the process of applying policies and settings to a device or a user with Intune. Configuration allows you to customize and secure the device or the user experience with Intune features and capabilities. Configuration can be done by the IT admin or the end user, depending on the configuration type and the device ownership.

Some of the common configuration issues and errors are:

• Policy not applied or removed: This means that the device or the user did not receive or removed the policy that contains the settings and rules for configuration. To resolve this issue, you need to check the policy assignment, the policy sync status, and the policy removal status.
• Policy conflict or error: This means that the device or the user received a policy that conflicts or causes an error with another policy or a device setting. To resolve this issue, you need to check the policy priority, the policy scope, and the policy settings.
• Setting not applied or changed: This means that the device or the user did not apply or changed the setting that is configured by the policy. To resolve this issue, you need to check the setting value, the setting source, and the setting change history.

For more information on how to troubleshoot configuration issues and errors, you can refer to the following link:

• Troubleshoot policies and configuration profiles in Microsoft Intune – Intune | Microsoft Learn

App Deployment Issues and Errors

App deployment is the process of installing and updating apps and software on a device with Intune. App deployment allows you to provide and manage the apps and software that your users need to work and be productive. App deployment can be done by the IT admin or the end user, depending on the app type and the device ownership.

Some of the common app deployment issues and errors are:

• App not installed or updated: This means that the device did not install or update the app or the software that is deployed by Intune. To resolve this issue, you need to check the app assignment, the app sync status, and the app update status.
• App installation or update failed or blocked: This means that the device could not install or update the app or the software due to a network error, a compatibility issue, a dependency issue, or a policy issue. To resolve this issue, you need to check the network connectivity, the app requirements, the app dependencies, and the app protection policies.
• App not working or crashing: This means that the device installed or updated the app or the software, but the app is not functioning properly or crashing. To resolve this issue, you need to check the app logs, the app permissions, the app settings, and the app feedback.

For more information on how to troubleshoot app deployment issues and errors, you can refer to the following link:

• Troubleshooting app installation issues with Intune – Intune | Microsoft Learn

Device Management Issues and Errors

Device management is the process of monitoring and controlling a device with Intune. Device management allows you to track and report on the device status, health, and compliance. Device management can be done by the IT admin or the end user, depending on the device ownership and the device action.

Some of the common device management issues and errors are:

• Device not reporting or syncing: This means that the device is not communicating or updating its status, health, and compliance with Intune. To resolve this issue, you need to check the device connectivity, the device agent, and the device sync frequency.
• Device not compliant or remediated: This means that the device is not meeting or fixing the compliance requirements that are set by Intune. To resolve this issue, you need to check the compliance policies, the compliance status, and the compliance actions.
• Device not responding or locked: This means that the device is not performing or allowing the actions that are initiated by Intune. To resolve this issue, you need to check the device actions, the device lock status, and the device recovery options.

For more information on how to troubleshoot device management issues and errors, you can refer to the following resources:

• Remotely lock devices with Microsoft Intune | Microsoft Learn

Conclusion

Intune is a powerful and versatile service that can help you to manage and secure your organization’s devices, apps, and data. However, Intune can also encounter issues and errors that can affect its functionality and performance. By following the tips and resources in this blog post, you can troubleshoot common Intune issues and errors and resolve them quickly and effectively. So, Happy Troubleshooting!